Springfield, Ore. – The Springfield Utility Board (SUB) is warning customers of a new wave of scam calls circulating throughout the area. The unusual scam targets residents by offering to lower their utility rates, but with one alarming twist: the caller insists on meeting the customer inside their home to discuss the deal.
According to Meredith Clark, the Community Relations Manager for SUB, the scam operates by luring unsuspecting customers with promises of better utility rates. However, the call’s request to meet in person raised immediate concerns for SUB staff. Clark stressed that this is highly unusual and not part of the utility board’s standard practice.
“We want to make it clear that SUB never initiates unsolicited calls to customers, and we certainly would never ask to meet with someone inside their home to discuss rates,” Clark said. “If a customer wants to inquire about rates or set up an appointment, they should contact us directly, not the other way around.”
The scam was reported by a vigilant SUB customer who recognized the warning signs of fraud. After receiving the suspicious call, the customer wisely reached out to SUB’s customer service team to confirm the legitimacy of the offer. The customer’s proactive response allowed SUB to quickly issue a public alert, hoping to prevent others from falling victim to the scam.
Clark commended the customer’s awareness, noting, “This individual was quick to recognize something wasn’t right and took the appropriate action by reaching out to us immediately. This is exactly what we encourage all customers to do.”
Although the perpetrators behind these scam calls remain unidentified, SUB emphasized the importance of customer awareness in combating the fraud. By reporting suspicious calls, residents can help protect their neighbors from financial loss and potential harm.
“Scammers often prey on fear and urgency,” Clark explained. “If a call makes you feel anxious or pressured, it’s a red flag. It’s always safer to hang up and reach out to us directly.”
SUB stressed that if customers receive any unsolicited calls asking for personal information, or if they are asked to meet with someone in person, they should refrain from sharing any details. Instead, they should hang up and contact the utility board using official contact information.
Clark also highlighted the role that the community plays in keeping everyone safe. “Our number one priority is the safety of our customers,” she said. “We’re grateful for how proactive our community has been in helping us spread the word.”
As the scam continues to circulate, SUB urges residents to remain vigilant and report any suspicious activity to help prevent others from becoming victims. For those unsure of the legitimacy of a call or offer, Clark recommends reaching out to SUB directly at the number listed on their official website.
