EUGENE, Ore. – Many Eugene residents are voicing frustration over what they describe as unusually high utility bills after the Eugene Water and Electric Board (EWEB) implemented a rate increase this February. On average, households are seeing a hike of about $16 per month for both electricity and water services.
According to EWEB representatives, the rate increase is necessary to keep up with rising operational costs, including the growing expense of producing electricity and water. Jen Connors, the public affairs and communications manager for EWEB, explained that the utility’s rates had not kept pace with inflation in recent years, resulting in a catch-up adjustment this year.
“We haven’t raised rates in line with inflation for several years, and those costs are continuing to rise,” Connors said. “In addition, we’re undertaking major infrastructure projects to ensure the reliability and resilience of our community’s electric and water systems.”
The increased demand for energy due to unusually cold weather in early February also contributed to the higher bills, Connors noted. During this period, EWEB saw one of its highest energy demands in nearly a decade.
To assist customers with managing their utility costs, EWEB offers several programs, including energy efficiency rebates and a customer care program that helps qualifying customers with their bills. Connors highlighted that EWEB has long provided resources to help reduce energy consumption, especially during the winter months when demand is higher.
“We have programs in place to help customers reduce their energy use year-round,” she said. “These include rebates and zero-interest loans for energy efficiency upgrades, which can help reduce future bills.”
Despite these efforts, some residents are still grappling with the increased costs, raising questions about the balance between necessary infrastructure investments and the affordability of utility services. As the rate adjustments take effect, EWEB is encouraging customers to explore available assistance programs to alleviate the financial strain caused by the rising utility costs.
For those struggling to manage their bills, these programs may offer some relief as the utility continues to make improvements to its systems to meet future demands.
